Tenant Care Portal

Welcome to Advent's Tenant Care Portal


As COVID 19 affects the global manufacturing industry, with work slow downs, and in some cases complete shut downs, we are experiencing higher than normal wait times for parts. This includes, plumbing parts, appliance parts and new appliances, electrical parts, and other manufactured goods used everyday by our service technicians. We ask for your patience and understanding as we are doing everything we can to expedite repairs during the current pandemic conditions.

Appliance and parts shortages

Manufacturers have run into problems obtaining parts and have been forced to scale back production to adhere to COVID-19 safety protocols.

Tenants, please read all of this CBC News article.

Posted October 6th 2020.

Appliance and parts shortages.


This guide explains what to do in an emergency situation.
It also helps in determining what IS and what is NOT an emergency.

Emergency Procedures & Guidelines

Submit your repair requests here

For non emergency repairs only!

Tenants, submit a request for repairs.

Just rented with Advent?

These essential services will come in handy!

Essential services for tenants.

Lost your keys or FOB? Locked out?

This guide explains what to do if you have lost your key or FOB.
Note: Loosing keys/FOB's is NOT an emergency.

Lost Your Keys or FOB? Locked Out?

Sprinkler systems & sprinkler heads

How to minimize water flooding/damage in your rental property.

Sprinkler Systems: Flood Prevention

Basic maintenance guide for tenants

If you're renting a property from Advent, this guide will come in handy!
Learn how to complete basic maintenance tasks around your home.

This guide is under construction and new articles will be added weekly.


Electrical Service Box: Breaker Panel


Toilets: The Unflushables

Toilets: Turning Water ON/OFF


Sinks: Turning Water ON/OFF


Dishwashers: Turning Water ON/OFF


Your Rental: Managing Humidity