Lost Your Keys or FOB? Locked Out?

Guide For Tenants

If you have lost your keys, or FOB, and you are unable to access your building/property, please follow the instructions below.

Monday-Friday, 9am-5pm, call Advent's office on (604) 736-6478, and a member of our Customer Care team will help you.

Outside of Advent's regular office hours you may call a Locksmith of your choice, at your expense. Please remember, whenever you change your locks you are obligated under your Lease Agreement to provide a copy of the key to Advent immediately.

Note: Loosing a key or a FOB to access your building/property is NOT an emergency. For lost keys/FOB's please do not call our emergency line outside of regular office hours, instead, please call a Locksmith to get entry to your building/property. Be sure to contact Advent during regular office hours to have a new key cut, or to order a new FOB.


ADVENT Real Estate Services Ltd. is licensed with the BC Financial Services Authority (BCFSA), and a member of The Professional Association of Managing Agents (PAMA), LandlordBC, The British Columbia Real Estate Association (BCREA) and Greater Vancouver Realtors®. VADA® Asset Management Inc. / VADA® Property Management is licensed with the BCFSA, and a member of LandlordBC and the BCREA.