Tenant Repair Request Form

Please follow the guidelines below!

If you have an emergency outside of office hours, Monday-Friday, 9am-5pm, please call our emergency line (604) 736-6478 and press 1.

Disclaimer
Failure to provide us with your most up to date contact information could slow down any repair request that you submit. If you change your phone number or email address please let us know, simply email our Customer Care Team at customercare@rentwithadvent.com and state your new contact information. It is your responsibility to provide us with your most up to date contact information.


COVID-19 STATEMENT
We have requested that ALL our technicians wear masks, sanitize the immediate area of the job, and of course, social distance. Please be reminded that you are not required to be in the property when repairs are being conducted.

STOP & Read Below!

Please follow the guidelines below. We will disregard any form submission that fails to comply.

- Only submit non emergency repairs.
- Only submit the form if your first and last name are on the Tenancy Agreement for the property, so we can identify you.
- Provide as much detail as possible about each repair request.

We will respond to all repair requests during business hours, Monday-Friday, 9am-5pm.

YOUR CONTACT INFO
use numbers only, no spaces
YOUR ADDRESS
REPAIR #1
To help us see the problem clearly, stand back and take a photo of the entire area eg. if a door has come loose from it's hinge, send a photo of the entire door with the hinge included.
Files must be less than 8 MB.
Allowed file types: gif jpg jpeg png.
REPAIR #2
To help us see the problem clearly, stand back and take a photo of the entire area eg. if a door has come loose from it's hinge, send a photo of the entire door with the hinge included.
Files must be less than 8 MB.
Allowed file types: gif jpg jpeg png.
REPAIR #3
To help us see the problem clearly, stand back and take a photo of the entire area eg. if a door has come loose from it's hinge, send a photo of the entire door with the hinge included.
Files must be less than 8 MB.
Allowed file types: gif jpg jpeg png.
REPAIR #4
To help us see the problem clearly, stand back and take a photo of the entire area eg. if a door has come loose from it's hinge, send a photo of the entire door with the hinge included.
Files must be less than 8 MB.
Allowed file types: gif jpg jpeg png.
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