Make sure you are connected to the internet and have a good connection, If you have a slow internet connection, it will take a bit longer for your statement to load on the screen. Make sure you have a PDF reader installed on your computer/device too:
Learn more about PDF Readers on this page >>
Make sure your computer/device is up to date, when you have confirmed that it is be sure to restart it.
Keep in mind that technical issues with your computer/device are outside of Advent's control. Be sure to ask a friend or family member to help you if you need technical assistance.
For technical assistance with your internet connection, please contact your internet provider.